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Latency: Every Millisecond Matters!

A user taps "Send" on their message and waits. Two seconds pass. They tap again, assuming it didn't work. Now your system processes the same action twice while the user's trust erodes. This scenario plays out millions of times daily, yet teams rarely connect

AI Companies' Feedback Systems Train Users to Stop Helping

Google Gemini has a feedback problem. Not the kind you might expect—not that users aren't giving feedback, but that Google is systematically teaching them not to. The pattern is frustratingly familiar across the AI industry: you interact with Gemini, something goes wrong, you click the thumbs down

No Half Measures: Software Craftsmanship

Half-implemented features accumulate technical debt that compounds over time. The Mars Climate Orbiter crashed from skipping a unit conversion check. Software craftsmanship means building systems that work reliably and can be maintained by others.

Opinionated Design: Great Products Take a Stand

Most organizations approach design like a democracy, resulting in products that offend no one and delight no one. The most successful products combine strong opinions with rigorous testing—from Apple's iPhone to Copenhagen's cycling transformation.

Writing with chatbots

I've been writing with AI chatbots like Claude and ChatGPT for a bit , and while they're incredibly good at generating content, there's a fundamental friction in how much it helps. The Current Problem How it works today: I ask Claude to write something, it

UX Designers Need to Dig In on AI Feedback

Most AI products rely on thumbs up/down ratings that users rarely provide. But when a user downloads 1 of 6 generated images, that single action tells you more about quality and preference than any rating ever could. This is the feedback problem plaguing AI development today and UX designers

The True Cost of Cutting Research: Why Trump's War on Universities Hurts America

Trump's attacks on university research funding are both failing to achieve his stated goals and inflicting lasting damage on American innovation, health, and economic prosperity. President Trump has launched an unprecedented assault on American higher education, freezing or terminating over $8 billion in federal research grants under the

Tariff Situation Exposes America's Broken Government

The current tariff crisis isn't really about trade policy. It's about a government so fundamentally broken that it can't make basic decisions without throwing the entire economy into chaos for months on end. But this breakdown also presents our greatest opportunity for reform in

Growing the Pie Beats Fighting Over Crumbs

The Plan That Never Works Your local school district faces budget pressures. Wealthy districts immediately circle the wagons, opposing any funding formula that might redirect "their" tax dollars to struggling schools. Their logic seems sound: there's only so much money, so helping others must mean less

Claude's Chrome Extension and the Friction Problem

The AI revolution has been largely happening in silos. You want help with your work? Switch to ChatGPT. Need to analyze a document? Open Claude in a new tab. Want to draft an email? Copy-paste between seventeen different interfaces. But what if AI could just... be there, wherever you'

Why the Richest Companies Build the Least

This isn't just a productivity problem. It's a symptom of how we've structured work and innovation. I see brilliant people at major tech companies doing work beneath their capabilities, playing it safe to support their families. Meanwhile, these same companies have all the resources

The AI 75% Rule: Why Human Expertise Is More Critical Than Ever

After leading AI product design teams at Google Research and Meta’s FAIR, and now working with AI startups, I keep seeing the same pattern…

The AI Talent War: Companies Aren’t Playing Moneyball

After building some of the earliest AI teams at Google and Meta, here’s the undervalued talent most companies are missing

Patents Are Broken and It’s Screwing All of Us

When invented patents made sense. Simple deal: you come up with something cool, we’ll give you exclusive rights to make money off it for a…